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#Cservice Training Document Version 1.0
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*Purpose*
The sole purpose of this doc is just to provide a set of guidelines to aid helpers-to-be in #Cservice and not to misinterpreted as laws. The primary purpose of #Cservice as a whole is to provide help/education to NewChrousty users who encounter problems with Services related issues/commands. If anyone thinks that #Cservice is a channel in which IRCop status can be obtained, I regret to tell you that this is not the place for you.
*Introduction*
Before a helper should even start helping in #Cservice, he or she needs to know the (Section 1) #Cservice guidelines/policy. Other than that, (Section 2) a standard objective, format, (Section 3) and etiquette needs to be practiced while this helper represent #Cservice.
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Section 1
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#CService Policy Version 1.01
Purpose of this document
This document is not meant to impose a jurisdiction but rather serving as a guideline for all members of #Cservice.
#Cservice Policy is divided into 2 main sections namely the Helpers and the Users.
[Section one] - For Users and all
1.1 Profanities are forbidden at all times.
1.2 Pasting is not allowed unless permission granted by an Operator.
1.3 Flooding of any form is impermissible. ( i.e. CTCP, Message, Notice).
1.4 Spamming of any form is impermissible.
1.5 Requests for Channel Supporters in #Cservice is impermissible.
1.6 Excessive Chatting in #Cservice main is impermissible.
1.7 No Colours are allowed.
1.8 Repetition of text is impermissible.
1.9 Remote Scripts that echos into #Cservice main is impermissible.
1.10 Only ask Services related topics.
1.11 Private Messaging of #Cservice Operators or Helpers Services related topics is forbidden.
1.12 Away Messages are only allowed to be flashed once on #Cservice main.
1.13 English and french will be the only medium of communication.
[Section two] - For Helpers
2.1 No Opped Idling is allowed (Exception of Cservice Admins, else Deop Operators idling for more than 30 minutes in #Cservice).
2.2 Answer only questions Related to Services (X), user should be redirected to another channel for help. Priority of Help Channels redirected should be Network owned channels followed by others.
2.3 Abusive and Rude Helpers are not desired in #Cservice and will be suspended for a period not exceeding one month or removed permanently.
2.4 Helpers may at no time Represent the Cservice Committee or Admin(s) unless permitted otherwise.
2.5 Helpers should at all times respond with the Standard Help Format which is /msg help whenever possible.
2.6 Helpers should not use Scripts that in anyway conflict with the #Cservice Policy.
2.7 No Remote Help answering script is allowed.
2.8 Only Cservice4 will be in charge of #Cservice mailing and access list.
2.9 Any Request for Changes in the mailing or access list should be redirected in the form of email to leo89@rdslink.ro
2.10 In case of an Immediate Action required, changes to #Cservice access list can be altered in areas including Pbans, Suspensions, Level, Deftopic and Chaninfo but notification to Cservice1 regarding those changes should always be made.
2.11 Helpers that repeated give Incorrect Help information should be stopped from helping immediately. Other active helpers should correct the error to the user receiving help and informing also the helper who gave the wrong information in private message/notice.
2.12 Helpers should only issue help when users ask questions in Compliance to #Cservice/Network Policy. Help should only be issued after a breach of policy has been corrected.
2.13 Helpers should take note not to Repeat Help already issued. It is understood that lags between servers would at times caused it but this should be noted and kept to the minimal.
2.14 No Manual Opping is allowed in #Cservice. Helpers should Op themselves when required. The exception to this is when Services is absent from the network and verification for the one requesting for Op status is substantiated.
2.15 Helpers should converse in a civil manner at all times in #Cservice.
2.16 In a situation whereby a kick/ban is warranted, valid reason(s) must be accompanied.
2.17 Cservice1 should be notified via e-mail (leo89@rdslink.ro) of all pbans issued with the reason attached.
2.18 Personal Disputes involving Helpers or Operators may be presented to leo89@rdslink.ro with logs/details attached, and not the cserv-helper mailing list.
2.19 The decision of Cservice1 with regards to #Cservice is *generally* final. Any appeals should be directed to(leo89@rdslink.ro)
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#Cservice Training Document Version 1.0
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. However, NewChrousty policy provides that the ultimate authority over all net-work channels lies with net-com.
- Written by Leo
NewChrousty
leo89@rdslink.ro
Updated 11/11/2006
